Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to ORVURO. The terms “we”, “us” and “our” refer to ORVURO. We operate this website and online store to provide our customers with access to our products and related services (“Services”). Our store is powered by Shopify.
These Terms of Service (“Terms”) govern your use of our website and Services. By accessing our website or purchasing from us, you agree to these Terms.
Nothing in these Terms is intended to exclude, restrict or otherwise affect any rights you have under applicable consumer law.
SECTION 1 - USING OUR WEBSITE
You may use our website and Services only for lawful purposes.
When providing information to us, including when placing an order, you agree to provide information that is accurate, current and complete.
You are responsible for maintaining the confidentiality of any account credentials associated with our Services.
SECTION 2 - PRODUCTS
We make reasonable efforts to display and describe our products accurately.
However, colours and appearance may vary slightly depending on your device, display settings and other factors.
Product descriptions, availability and pricing may be updated from time to time. We may discontinue products or limit availability where reasonably necessary.
Nothing in this section affects your statutory rights where goods are faulty, not as described or otherwise fail to meet requirements imposed by applicable consumer law.
SECTION 3 - ORDERS
Placing an order constitutes an offer to purchase the products in your order.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, information provided is incorrect, or we reasonably suspect fraud or misuse.
If we cannot accept your order, we will attempt to notify you using the contact information supplied when the order was placed and, where payment has already been taken, provide any refund due.
Please check your order and delivery information carefully before submitting it.
Returns, refunds and cancellation rights are explained in our Return and Refund Policy. Nothing in these Terms limits any cancellation, refund or other rights available to you under applicable consumer law.
SECTION 4 - PRICES AND PAYMENT
Prices are displayed on our website and may change from time to time. The price applicable to your purchase will normally be the price displayed when your order is placed.
Any applicable delivery charges will be displayed during checkout before you complete your purchase.
You agree to provide accurate and complete payment and billing information and confirm that you are authorised to use the payment method supplied.
SECTION 5 - SHIPPING AND DELIVERY
Estimated delivery times and other delivery information are provided in our Shipping Policy.
Delivery estimates are not guarantees and deliveries may occasionally be affected by circumstances outside our reasonable control.
Risk of loss or damage to goods remains with ORVURO until the goods come into your physical possession, or the possession of a person identified by you to receive them, except where applicable law provides otherwise.
Nothing in this section affects your statutory rights concerning delivery.
SECTION 6 - RETURNS, CANCELLATIONS AND REFUNDS
Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and applicable consumer law.
Nothing in our Return and Refund Policy or these Terms is intended to restrict statutory rights that cannot legally be excluded.
SECTION 7 - INTELLECTUAL PROPERTY
Unless otherwise stated, the content made available through our website, including branding, text, graphics and website design, is owned by or licensed to ORVURO or the relevant rights holder.
You may use our website for your personal, non-commercial use.
You must not reproduce, distribute, modify or commercially exploit protected website content without permission from the applicable rights holder, except where permitted by law.
Shopify and other third-party names, logos and trademarks remain the property of their respective owners.
SECTION 8 - THIRD-PARTY SERVICES AND LINKS
Our Services may use or provide access to third-party services, tools or websites.
Third-party services are governed by the applicable third party’s own terms and policies. We are not responsible for third-party websites that we do not control.
Please review the relevant terms and policies before using third-party services.
SECTION 9 - SHOPIFY
ORVURO is powered by Shopify, which provides technology that enables us to operate our online store.
Purchases made through our store are transactions between you and ORVURO, not between you and Shopify.
Certain information may be processed by Shopify in order to provide the ecommerce services used by our store.
SECTION 10 - PRIVACY
We process personal information in accordance with our Privacy Policy and applicable data protection law.
Our store is hosted using Shopify, and information necessary to operate the Services may therefore be processed by Shopify and other service providers involved in providing our store, payments, fulfilment and related functionality.
Please review our Privacy Policy for further information.
SECTION 11 - REVIEWS AND FEEDBACK
If you voluntarily provide a review, suggestion or other feedback, you grant us permission to use that material for legitimate purposes connected with operating, improving and promoting ORVURO, subject to applicable law.
You must not submit material that is unlawful, misleading, abusive, defamatory, infringing or otherwise violates the rights of another person.
SECTION 12 - ERRORS AND INACCURACIES
We may correct genuine errors, inaccuracies or omissions appearing on our website.
Where an error affects an order you have already placed, we will deal with the situation fairly and in accordance with applicable consumer law.
SECTION 13 - PROHIBITED USES
You must not use our website or Services:
• for unlawful or fraudulent purposes;
• to infringe intellectual property or other legal rights;
• to distribute malicious software;
• to attempt unauthorised access to our systems;
• to collect personal information unlawfully;
• to impersonate another person;
• to interfere with the operation or security of our website; or
• in any other way prohibited by applicable law.
We may restrict access to the Services where reasonably necessary to protect our business, customers or systems.
SECTION 14 - LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded or restricted under applicable consumer law.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed or for losses resulting from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer.
SECTION 15 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary. The remaining provisions will continue to apply.
SECTION 16 - WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
SECTION 17 - GOVERNING LAW
These Terms and any separate agreements through which we provide the Services are governed by the laws of England and Wales.
Nothing in these Terms affects any mandatory rights or protections you may have under applicable consumer law.
SECTION 18 - CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will be made available on this page. Where required by applicable law, we will provide appropriate notice of material changes.
SECTION 19 - CONTACT INFORMATION
Questions about these Terms can be sent to:
ORVURO
Email: support@orvuro.com
Further trader contact information is available on our Contact Information page.