Shipping policy

Shipping Policy

At ORVURO, we aim to process and deliver your order as quickly and reliably as possible.

Shipping Costs

We currently offer FREE Standard Delivery on eligible orders.

Estimated Delivery Time

Our estimated delivery time is 5–8 business days after your order has been processed and dispatched. Business days exclude weekends and public holidays.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as courier delays, adverse weather, customs processing or periods of unusually high demand.

Order Processing

Once your order has been placed, it will be processed for fulfilment. You will receive an order confirmation at the email address provided during checkout.

Where tracking information is available, you will receive an update once your order has been dispatched.

Multiple Packages

In some cases, items within the same order may be fulfilled separately and arrive in different packages. You will not be charged additional shipping fees where free delivery was offered at checkout.

Incorrect Shipping Information

Please ensure your delivery address is correct before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us and we will investigate the delivery with the relevant fulfilment or delivery provider.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order details and photographs where appropriate. We will review the issue and work to resolve it in accordance with our Return and Refund Policy.

Contact

If you have any questions about your order or delivery, please contact us at support@orvuro.com.